Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Birkenhead | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Birkenhead is a GPhC-registered online pharmacy weight loss clinic serving patients in Birkenhead and across the UK. As a data controller, we are responsible for the personal information you provide to us. Our GPhC registration number is 9012511.

Data We Collect

To provide safe and effective pharmacy services, we may collect the following types of information:

• Personal identifiers: Full name, date of birth, gender, and contact details including email address and phone number
• Health and medical information: Weight, height, BMI, medical history, current medications, and any relevant clinical data required for consultation
• Payment information: Billing details processed securely through our payment provider
• Delivery information: Postal address required to dispatch your medication (delivery is completed within 1 working day of pharmacist approval)
• Technical data: IP address, browser type, and website usage information collected automatically when you visit our site

How We Use Your Data

We use your personal and medical information for the following purposes:

• To assess your suitability for weight loss treatments through our online consultation process
• To dispense and deliver prescription and pharmacy medicines safely and appropriately
• To communicate with you regarding your order, treatment, or clinical queries
• To maintain accurate medical records as required by GPhC standards and professional obligations
• To comply with legal and regulatory requirements applicable to registered pharmacies in the UK
• To improve our services based on anonymised usage data

Our lawful basis for processing health data is Article 9(2)(h) of the UK GDPR, which permits processing for the provision of health care and treatment by a health professional.

Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to operate, including secure login and checkout processes
• Analytics cookies: Used to understand how visitors interact with our site, helping us improve functionality
• Preference cookies: Used to remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Healthcare professionals: Where clinically necessary, relevant information may be shared with other treating clinicians or your GP
• Delivery partners: Your name and address are shared with our courier service solely for the purpose of delivering your medication
• Payment processors: Financial data is securely handled by our third-party payment provider under strict data protection agreements
• Regulatory bodies: We may disclose information to the GPhC, NHS, or other authorities where required by law

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance, or longer where legally required. After this period, data is securely deleted or anonymised.

Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access the information we hold about you, the right to request corrections to inaccurate data, the right to request deletion of your data where appropriate, and the right to restrict or object to certain types of processing. To exercise any of these rights, please contact us directly using the details below and we will respond within 48 hours.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to make a data-related request, please get in touch:

Pharmacy Weight Loss Birkenhead
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.